This privacy policy (“
Policy”) explains our policy regarding the
collection, use, disclosure and transfer of your information by ADJ Utility
Apps Private Limited or any of its affiliate(s) (“
we” or “
us” or
“
our”), which operates the website [∙] ("
Site"), “
MyStore App” (the “
App”) available on Google Play Store,
https://play.google.com/store/apps/details?id=com.khatabook.dukaan
and other similar platforms and other services including but not limited to
recording credit/payment, communicating dues/balances via the site and
application, any mobile or internet connected device or otherwise
(collectively the "MyStore App Service"). This Policy forms part and parcel of
the Terms of Use for the MyStore App Services. Capitalized terms which have
been used here but are undefined shall have the same meaning as attributed to
them in the Terms of Use. Users (as defined hereinafter) are requested to read
this Policy in conjunction with the Terms of Use.
[The App/Site allows the User to (i) launch online stores; (ii) design and
create catalogues which may be shared with their respective customers through
various platforms; (iii) also allows Users to generate a payment link which
can be sent it to their respective customers and the customers could use the
payment link and make the payment of the amount to the Users in settlement of
their obligations towards the Users; (collectively, “Services”)]. Please note
that ‘Services’ would include any other future services we may provide or
propose to provide.
As we update, improve and expand the MyStore App Service, this Policy may
change, so please refer back to it periodically. By accessing the Site, App or
otherwise using the MyStore App Services, you consent to the collection,
storage, and use of the personal information you provide (including any
changes thereto as provided by you) for any of the services that we offer.
We respect the privacy of the users of the MyStore App Services (“
Users”
or “
you”) and are committed to reasonably protect it in all respects.
The information about the User as collected by us is: (a) information supplied
by Users and (b) information automatically tracked while using a mobile device
having MyStore App Services enabled (collectively referred to as
“Information”). By using MyStore App Services, you agree to this Policy. If you
do not agree with any term in this Policy, please do not use / avail of the
MyStore App Services.
Information supplied by users
To avail certain Services on the MyStore App, Users are required to provide
certain personal information for the registration process which may include:
a) their name, b) email address, c) phone number, d) business entity
information, (e) account number of the Users, (f) KYC details and any other
such information as required. The Information as supplied by the Users enables
us to provide the Services and improve the MyStore App Services and provide you
the most user-friendly experience. In some cases, for the provision of certain
service(s) or utility(ies), we may require your contact address as well.
Further, upon downloading the App, Users are requested to share access to
their contact list (as stored on their mobile device on which the App is
downloaded), so as to enable the User to share payment/credit updates with his
customers (who might be or might not be Users). This contact list of the User
is uploaded to [insert relevant link], for the purposes of improving and
enhancing the User experience of the App.
In an attempt to improve our Services, we may, from time to time, collect any
information (other than what is mentioned above) from Users through App /
Site. You may be assured that we do not share this data with any third party
except in accordance with the terms of this Policy.
We may access a User's inventory of installed apps and treat this data as
personal or sensitive data subject to this Policy, secure transmission, and
prominent disclosure requirements of User.
All Information is service dependent and we may use the Information to provide
the Services, maintain, protect, and improve the MyStore App Services, and for
developing new services.
We may also use your email address and phone number without further consent
for marketing, non-marketing or administrative purposes (such as notifying you
of major changes, for customer service purposes, providing information about
updates to MyStore App Services, billing, etc.).
Any Information provided by you will not be considered as personal information
if it is freely available and / or accessible in the public domain or is not
deemed as a personal information under the applicable law. Further, any
reviews, comments, messages, blogs posted / uploaded / conveyed / communicated
by users on the public sections of the Site or an application store (like the
App Store or Play Store) becomes published content and is not considered as
personal information which is subject to this Policy.
In case you choose to decline to submit Information on the App / Site, we may
not be able to provide certain services on the App / Site to you. We will make
reasonable efforts to notify you of the same at the appropriate time. In any
case, we will not be liable and or responsible for the denial of certain
services to you for due to not receiving necessary Information from you.
When you register with the MyStore App Services, we may (at our discretion)
contact you from time to time about updation of your Information.
Information automatically tracked while using the App or Site
Demographic and Related Information: We may reference other sources of
demographic and other information in order to provide you with more targeted
communications and promotions. We use Google Analytics, among others, to track
the User behaviour on Site.
Log File Information: Our Servers automatically collect limited Information
about your device's connection to the internet, including your IP address,
when you visit our Site or use the App. We automatically receive and log
Information from the App and/or your browser including but not limited to IP
address, your device or computer's name, and your operating system, We may
also collect log Information from your device, including but not limited to
your location, IP address, your device's name, device's serial number or
unique identification number (e.g. UDID on your iOS device, Android ID or ADID
on your Android Device), your device operating system, browser type and
version, CPU speed, and connection speed etc.
Cookies: To improve the responsiveness of the Site for our Users, we may use
"cookies", or similar electronic tools to collect information to assign each
visitor a unique, random number as a User Identification (User ID) to
understand the User's individual interests using the identified computer. By
continuing to visit the App/Site, you are agreeing to the use of cookies and
similar technologies for the purposes we describe in this Policy. If you
prefer not to receive cookies or web beacons, then you should stop using
Services, or consult your browsing and third party cookie settings. We use
cookies and other technologies for analysing and optimising our websites as
well as for marketing purposes. Our partners may also assign their own cookies
to your browser, a process that we do not control.
Link to third party sites/ad-servers
The Site may include links to other websites such as advertisers, blogs,
content sponsorships, vendor services, social networks, etc. Such websites are
governed by their respective privacy policies, which are beyond our control.
Once you leave our servers (you can tell where you are by checking the URL in
the location bar on your browser), use of any information you provide is
governed by the privacy policy of the operator of the site you are visiting
and we make no representation or warranty on how your information is stored or
used on third-party servers. That policy may differ from ours. If you can't
find the privacy policy of any of these sites via a link from the website's
homepage, you should contact the website directly for more information.
Information sharing
The Information (including personal information) collected may be shared with
our affiliates, and group companies to the extent required for our internal
business and/or administrative purposes and/or general corporate operations
and to any third party service providers including marketing partners, and the
User hereby consents to the same. We will take reasonable steps to ensure that
these third-party service providers are obligated to protect your personal
information and are also subject to appropriate confidentiality /
non-disclosure obligations and they comply with the applicable provisions of
the data protection laws. These entities, with whom we share the Information,
may market to you as a result of such sharing unless you explicitly opt-out.
To opt-out, please indicate your preference by emailing us at
feedback@khatabook.com.
The User explicitly consents that we may have access to your SMS, contacts in
your directory, location and device information and we may request you to
provide your PAN and Know-Your-Customer (KYC) details to check your
eligibility for certain products/services including but not limited to credit
and payment products, etc., to enhance your experience and provide you access
to the services being offered by us, our affiliates or other third party
service providers (including lenders).
Further, the User also consents to sharing of Information (including sensitive
personal information) when it is requested or required by law or by any court
or governmental agency or authority to disclose, for the purpose of
verification of identity, or for the prevention, detection, investigation
including cyber incidents, or for prosecution and punishment of offences.
These disclosures are made in good faith and belief that such disclosure is
reasonably necessary for enforcing the Terms of Use or for complying with the
applicable laws and regulations. No personal information of an individual User
such as name, phone number, email address, spends data, card details etc.
would be shared with any other User and / or third party unless explicitly
approved by the concerned individual User himself / herself. We may also
present information related to credit records, User spends, patterns and User
data tracked by us only in the form of aggregated statistics on data such as
overall app usage by date, time, balances, etc. within our App / Site or to
our partners.
By using the MyStore App Services and providing information to us, Users agree
and consent to the disclosure, transfer, storage, and processing of the
personal information (including the sensitive personal information) by us in
India and / or in other countries to its affiliates, group companies and third
parties. While our primary motive is to protect the disclosure of personal
information (except in accordance with the provisions of this Policy) of
Users, Users may note that countries where their Information may be stored,
may not have data protection laws similar to the countries where they are
located.
In the event that we are involved in a merger, acquisition, bankruptcy, change
of control, or any form of sale of some or all of our assets, your Information
may be transferred or disclosed in connection with such business transaction.
Certain Information that you provide as part of the registration process on
the App / Site such as name and location may be accessible and made public
through search engines, crawlers, and other similar codes. Such factors are
beyond our control and we disclaim that we cannot fully ensure that your
Information will not be disclosed to third parties.
Notwithstanding the above, you acknowledge that we may anonymize your personal
information so that you cannot be individually identified and we have a right
to share this de-identified information, some of the aggregate findings (and
including personal information) with advertisers, sponsors, investors,
strategic partners, and others to help grow the business.
Accessing and updating personal information
When Users use the Site (or any of its sub sites) / App, we make good faith
efforts to provide Users, as and when requested by Users, with access to their
Information and shall further ensure that any personal information or
sensitive personal data or other Information found to be inaccurate or
deficient shall be corrected or amended as feasible, subject to any
requirement for such personal Information or sensitive personal data or
Information to be retained by law or for legitimate business purposes. We ask
individual Users to identify themselves and the Information requested to be
accessed, corrected or removed before processing such requests, and we may
decline to process requests that are unreasonably repetitive or systematic,
require disproportionate technical effort, jeopardize the privacy of others,
or would be extremely impractical (for instance, requests concerning
Information residing on backup tapes), or for which access is not otherwise
required. In any case, where we provide Information access and correction, we
perform this service free of charge, except if doing so would require a
disproportionate effort. Because of the way we maintain certain services,
after you delete your Information, residual copies may take a period of time
before they are deleted from our active servers and may remain in our backup
systems.
Information storage and backup
From time to time, we take backup of your data on MyStore App on our cloud
database. This is done for the purpose of enabling Users to get their data
back in case their phone's data becomes unusable, or phone gets lost, or the
User moves to a new phone device. We also use this backup to provide useful
insights and information related to their spends such as weekly spends in a
month, insights related to spend behaviour, etc., and to provide information
related to User spends, patterns and User data in the form of aggregated and
anonymized statistics on data such as User spends by category, date, time,
bank balances, etc.
We shall keep User’s Information in our records till the period of time where
we can potentially offer the MyStore App Services to the Users. After such
period of time where MyStore App Services are no more relevant to a User, we
remove all the Information pertaining to a particular User from our records.
Information security
We take appropriate security measures to protect against unauthorized access
to or alteration, disclosure or destruction of data including accidental or
intentional manipulation, loss from access by unauthorised parties. These
include internal reviews of our data collection, storage and processing
practices and security measures, including appropriate encryption and physical
security measures to guard against unauthorized access to systems where we
store personal data. All Information gathered on the App is securely stored
within the controlled database. Access to the servers is password-protected
and is strictly limited.
Our security measures are regularly reviewed and updated to reflect
technological developments. Regardless of where your personal information is
transferred or stored, we take all steps reasonably necessary to ensure that
personal information is kept secure, however, please understand that no
transmission of data over the internet or any other public network can be
guaranteed to be 100% (one hundred percent) secure.
We seek to ensure compliance with the requirements of the applicable data
protection laws to ensure the protection and preservation of the User’s
privacy and personal Information. We have physical, electronic, and procedural
safeguards that comply with the laws prevalent in specific jurisdiction to
protect User’s Personal Information. By accepting the terms of this Policy,
you agree that the standards and practices being implemented by us, are
reasonable and sufficient for the protection of your personal information.
We will contact you regarding any breach of the security, confidentiality, or
integrity of your unencrypted electronically stored Personal Information to
you via email or any other feasible manner in the most expedient time possible
and without unreasonable delay, insofar as consistent with the legitimate
needs of law enforcement and will undertake all measures necessary to
determine the scope of the breach and restore the reasonable integrity of the
data system.
Revocation of consent
You have the right to withdraw your consent at any time, in accordance with
the terms of this Policy, but please note that withdrawal of consent will not
be retroactive. If you’d like us to delete information that you have provided
to us, please contact us at
feedback@khatabook.com. and we
will respond in a reasonable time. Please note that the Site has no
responsibility to take down, remove, or edit any of your public activities or
any submissions that are a result of your public activities. Please note that
withdrawing consent does not affect our right to continue to collect, use and
disclose personal information where such collection, use and disclose without
consent is permitted or required under applicable laws.
Responsible organization for the data collection
All the MyStore App Services are currently provided and regulated by ADJ
Utility Apps Private Limited and therefore ADJ Utility Apps Private Limited is
responsible for the collection, storage and processing of personal information
of the Users.
Updates/Changes
We may alter our Policy from time to time to incorporate necessary changes in
technology, applicable law or any other variant. In any case, we reserve the
right to change (at any point of time) the terms of this Policy or the Terms
of Use. Any changes we make will be effective immediately on notice, which we
may give by posting the new policy on the Site. Your use of the MyStore App
Services after such notice will be deemed acceptance of such changes. We may
also make reasonable efforts to inform you via electronic mail. In any case,
you are advised to review this Policy periodically on the Site to ensure that
you are aware of the latest version.
Questions/Grievance Redressal
In the event you have any grievance relating to the processing of Information
provided by you, you may contact our Grievance Officer, Jayanth at
feedback@khatabook.com. or write to us at the following address:
KhataBook Office
1203, 22nd Cross Rd,
Sector 3, HSR Layout,
Bengaluru, Karnataka 560102
Disclaimer
In case any personal information is shared by you with us, which is not
requested by us during registration, (whether mandatorily or optionally), we
will not be liable for any information security breach or disclosure in
relation to such information. If you have any questions regarding this Policy
or the protection of your personal information, please contact our data
protection officer/grievance officer.
CONTACT
ADJ Utility Apps Private Limited
CIN: U74999HR2017PTC070160
+91-9606500500
feedback@khatabook.com.
Bengaluru, karnataka